FAQs

 

1. How can I contact you?

We love hearing from you! You can reach out to us via email at synpainau@gmail.com. Whether you have questions, feedback, or just want to share your wellness journey, we’re here to help!

2. Where are your products shipped from?

Our innovative wellness products are shipped directly from our trusted suppliers to ensure you receive the highest quality items. We take pride in sourcing our products from reputable manufacturers who share our commitment to enhancing your well-being.

3. What is your refund policy?

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you’re not completely satisfied with your purchase, we’re here to make it right!

4. How do I initiate a return?

Starting a return is simple! Just contact us at synpainau@gmail.com to let us know you’d like to return your item. We’ll guide you through the process to ensure a smooth experience.

5. What should I do if my item is damaged or defective?

We want you to be thrilled with your purchase! If your item arrives damaged or defective, please inspect it upon reception and contact us immediately. We’ll evaluate the issue and work to resolve it as quickly as possible.

6. Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, don’t hesitate to reach out to us!

7. How long does it take to process my refund?

Once we receive and inspect your return, we’ll notify you about the approval status of your refund. If approved, you’ll be refunded to your original payment method within 10 business days. Please allow some time for your bank or credit card company to process the refund.

8. Can I exchange my item?

While we don’t offer direct exchanges, the fastest way to get what you want is to return the item you have and make a separate purchase for the new item once your return is accepted.

9. Do you ship internationally?

Yes! We are excited to share our wellness products with customers around the globe. Please check our shipping options at checkout to see if we deliver to your location.

10. How can I stay updated on new products and promotions?

Join our wellness community! Subscribe to our newsletter and follow us on social media to stay informed about our latest products, special promotions, and wellness tips that inspire a healthier lifestyle.